Shipping policy

Shipping Policy – Zenxhookah.com

Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • During peak seasons or sales, processing times may be slightly longer.

 

 

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Standard delivery times vary by destination:

    • Domestic (within [your country]): 2–7 business days

    • International: 7–21 business days, depending on location and carrier

  • Delivery times are estimates and not guaranteed. Delays may occur due to customs, carrier issues, or high demand.

 

 

Domestic Shipping

We offer shipping across the world. Some regions may have limited delivery options depending on local laws and courier availability.

 

 

International Shipping

  • We ship worldwide to countries where hookah products are legal.

  • Customers are responsible for understanding and complying with their local laws regarding the import of hookah products.

  • Customs, duties, and taxes: Zenxhookah.com is not responsible for any customs charges, duties, or taxes applied to your order. These fees are the responsibility of the customer.

 

 

Age Restrictions

By placing an order with Zenxhookah.com, you confirm that you are of legal smoking age in your jurisdiction. We reserve the right to cancel orders that do not meet these requirements.

 

 

Order Tracking

Once your order has shipped, you will receive an email with tracking information. Please allow up to 48 hours for the tracking link to become active.

 

 

Damages & Issues

  • Zenxhookah.com is not liable for products damaged or lost during shipping.

  • If your order arrives damaged, please contact the carrier to file a claim.

  • Keep all packaging materials and damaged goods before filing a claim.

 

 

Shipping Restrictions

  • We do not ship to P.O. boxes or certain restricted locations.

  • Orders containing hookah products may be subject to local restrictions. We reserve the right to cancel any order that cannot be legally fulfilled.

 

 

Questions?

If you have any shipping-related questions, contact us at:
 📧 sales@zenxhookah.com